FAQ

Frequently asked questions

Welcome to the Sunstar Hotel Grindelwald.

Do I have to pay in advance?

Depending on the season, the hotel may require payment in advance, and also when you book at the FIX rate (non-refundable rate). Bookings at this reduced rate cannot be cancelled and are charged directly to your credit card.

How can I change or cancel an existing reservation?

Up to 15 days before your date of arrival, your booking can be cancelled or amended free of charge (except for the FIX rate and bookings between 26 December and 2 January). From 14 days before your date of arrival, you will incur cancellation charges.
Please note our T&Cs.

What happens if I have to cancel at short notice?

The cancellation charge is not lost. The cancellation charge can be deducted from another booking at the same hotel within 12 months. This service is only available for direct Sunstar bookings. It does not apply to reservations made via third-party providers (Booking.com etc.).

Are there cots in the rooms?

Yes, and for free. Just mention when you book that you need a cot.

How can I benefit from the Sunstar Loyalty Programme?

Sunstar Hotels offers a four-stage loyalty programme. This allows you to enjoy price reductions of up to 20% and numerous other benefits when you book directly with a Sunstar hotel. To the Sunstar Loyalty Programme.
You don’t have a Sunstar Loyalty Card yet? Ask for one at Reception when you check out of the hotel.

Are there discounts for children?

Yes, accommodation, including breakfast, for children under 5 is free of charge.

Is there the option to have an additional bed in my room?

This is usually possible but not in all room categories. Please contact the hotel.

Are pets allowed in the hotel?

Dogs are welcome here and allowed in all our room categories. Access to the restaurant, indoor pool and spa is restricted. The supplement is CHF 15.00/night (excl. food).
Please include your four-legged friend when you book.

What does your breakfast buffet consist of?

Different kinds of bread, a number of muesli varieties, various egg dishes, fresh fruit, a selection of regional and national cheeses and a wide range of sausage and cold meats. The range of drinks includes various kinds of coffee, fresh fruit juices and selected teas.
Even our breakfast buffet is designed to ensure that your day gets off to a relaxing start. We offer numerous gluten- and lactose-free products.
More information

Can I have breakfast in my room?

Because of the current COVID situation, we are temporarily not offering room service.

Food intolerances. Do you offer alternatives?

We are happy to cater for your individual needs and conjure up some suitable treats for your taste buds. Please tell us about any food intolerances when you book.

Do you offer anything for vegetarians and vegans?

As part of half-board, you always have a choice between meat, fish and vegetarian dishes. If you let us know in advance, we are also happy to prepare vegan dishes.

Are there charging stations for electric cars?

Yes, there are two charging stations for electric vehicles in our garage, including 1 TESLA Destination charger. Charging your car is free, but you must pay to reserve an indoor parking space (CHF 10.00 per night/per car in summer, CHF 15.00 per night/per car in winter).

How far is the hotel from the mountain railways?

The hotel is directly opposite the First cable car and not far from ski slopes and hiking paths. The centre of the village and the bus stop are just a few minutes' walk away.

Do the rooms have air conditioning?

The rooms do not have air conditioning. We will be happy to provide you with a fan, subject to availability.

Is there Wi-Fi in the hotel?

You have free access to Wi-Fi throughout the hotel.

Is there a coffee machine in the room?

Yes, all our rooms have coffee machines, including a small selection of capsules.

Is the hotel barrier-free? Are there rooms that are suitable for the disabled?

The hotel is not entirely barrier-free and it does not have rooms that are equipped for the disabled. However, all our Suites are wheelchair-accessible.

What are the opening hours for the spa and wellness area?

You can find the opening hours for our spa area here.

Can I have a massage or a beauty treatment?

You are very welcome to ask at our Wellness Reception desk for advice and an appointment. If the desk is not staffed at the time, we can also help you at the main Reception desk. Reserving your preferred treatment in advance is recommended.
Our wellness services