The room price includes the breakfast buffet and VAT. The following additional services are also always included:
Please note that the following service is not included in the price:In the spirit of sustainability, we do not use disposable bathing slippers. All guests who did not bring their own bathing shoes can purchase high-quality reusable flip-flops at the reception for CHF 7 per pair.
Depending on the season, the hotel may require payment in advance, and also when you book at the FIX rate (non-refundable rate). Bookings at this reduced rate cannot be cancelled and are charged directly to your credit card.
Up to 7 days before your date of arrival, your booking can be cancelled or amended free of charge. From 6 days before your date of arrival, you will incur cancellation charges.
Up to 15 days before your date of arrival, your booking can be cancelled or amended free of charge (except for the FIX rate and bookings between 26 December and 2 January). From 14 days before your date of arrival, you will incur cancellation charges.
Please note our T&Cs.
Yes, and for free. Just mention when you book that you need a cot.
Sunstar Hotels offers a four-stage loyalty programme. This allows you to enjoy price reductions of up to 20% and numerous other benefits when you book directly with a Sunstar hotel. Sunstar Loyalty Programme.
You don’t have a Sunstar Loyalty Card yet? Ask for one at Reception when you check out of the hotel.
Yes, accommodation, including breakfast, for children under 5 is free of charge.
This is usually possible but not in all room categories. Please contact the hotel.
Dogs are welcome here and allowed in all our room categories. Access to the restaurant, indoor pool and spa is restricted. The supplement is CHF 25.00 per dog/night (excl. food).
Please include your four-legged friend when you book.
The hotel is easy to reach on public transport.
By rail: from Interlaken Ost there is a direct service to Grindelwald station. Note: Always sit in the rear section of the train and stay on until the end of the line. The journey from Interlaken to Grindelwald takes about 40 minutes. When you arrive in Grindelwald, you can walk to our Sunstar hotel in about 10 minutes. If you would rather be collected by the free shuttle bus, please contact us in advance.
By car: From Interlaken or the Wilderswil / Grindelwald motorway exit, follow the signs. The journey from the motorway exit to Grindelwald takes about 30 minutes.
The Grindelwald Guest Card gives you free travel on the local/ski bus in Grindelwald. It also gives you discounts on the First cable car, at the local heritage museum and the sports centre and on various other local services. You will be given the card when you arrive at the hotel. You are free to use the card as soon as you have checked in, and it remains valid until midnight on your day of departure.
More information: Visitor`s Card Grindelwald
We are happy to collect you from the station in Grindelwald when you arrive and take you back there for your departure. The transfer is free of charge.
Important: Please tell us your arrival time in Grindelwald no later than 30 minutes in advance so that the Sunstar hotel shuttle bus will be there waiting for you.
The hotel has a limited number of outdoor parking spaces CHF 15.00 / night (subject to availability & non-reservable) and an indoor car park for which a supplement is payable of CHF 20.00 / night. Reservations are advisable for the indoor car park.
Otherwise there are public car parks nearby where you can park your car (charges apply).
Your room will be ready for you by 4 p.m. on your day of arrival.
Our Reception desk is staffed 24 hours a day. Please inform the hotel if you arrive after 6 p.m.
Early check-in and late check-out both depend on the availability of the room.
Late check-out is bookable for a fee and subject to availability.Just ask at the Reception.
Please vacate your room by 11 a.m. on your day of departure.
Yes, we are happy to look after your baggage free of charge.
Cash, including foreign currency (euros, dollars, yen, pounds sterling)Note: Your change will always be paid in CHF and not in the foreign currency.
All standard credit cards are accepted, including Euro/Mastercard, Visa, Amex, Postcard, EC cards, Maestro, JCB, CUP, Twint, Alipay
WIR 3% of the total invoice amount and max. CHF 1`500.- per event
Rekacard Can be used to pay 100% of the bill
Different kinds of bread, a number of muesli varieties, various egg dishes, fresh fruit, a selection of regional and national cheeses and a wide range of sausage and cold meats. The range of drinks includes various kinds of coffee, fresh fruit juices and selected teas.
Even our breakfast buffet is designed to ensure that your day gets off to a relaxing start. We offer numerous gluten- and lactose-free products.
Yes, our two restaurants, Ambiance and Adlerstube, are open every day. You can find our opening hours and detailed information about dining at our hotel here.
We are happy to cater for your individual needs and conjure up some suitable treats for your taste buds. Please tell us about any food intolerances when you book.
As part of half-board, you always have a choice between meat, fish and vegetarian dishes. If you let us know in advance, we are also happy to prepare vegan dishes.
Yes, in our garage there are eight charging stations for electric cars. To charge your electric vehicle, you must rent a garage space. You pay the electricity used directly to the provider at the charging station.
The hotel is directly opposite the First cable car and not far from ski slopes and hiking paths. The centre of the village and the bus stop are just a few minutes' walk away.
Yes, the hotel (5 floors) has 4 lifts.
The rooms do not have air conditioning. We will be happy to provide you with a fan, subject to availability.
You have free access to Wi-Fi throughout the hotel.
Yes, all our rooms have coffee machines, including a small selection of capsules.
The hotel is not entirely barrier-free and it does not have rooms that are equipped for the disabled. However, all our Suites are wheelchair-accessible.
You can find the opening hours for our spa area here.
Admission prices for non-residents are as follows:
Indoor pool CHF 15.00Fitness centre incl. indoor pool CHF 18.00Combined admission (indoor pool, fitness & spa) CHF 45.00
If you have any further questions, please contact the hotel.
In summer 28°C and in winter 29°C.
You can find more information here.
You are very welcome to ask at our Wellness Reception desk for advice and an appointment. If the desk is not staffed at the time, we can also help you at the main Reception desk. Reserving your preferred treatment in advance is recommended.
Our wellness services