Guest assessment

Everything was great! This is my very favorite hotel. The room is clean and cozy with wonderful little touches like restocked drinks in the mini fridge and chocolates on the pillows. The breakfast is immense and delicious. The spa area is so beautiful and relaxing. They allow pets and parking is easy. Staff is friendly, the lounge seating is comfortable and spacious. What a wonderful place!

Absolutely amazing experience in the hotel, all of the staff was very kind, the lobby was so comfortable we spent more time there than in the rooms themselves! Such a warm welcome from the staff and extra credit to Alan and Marcelo for the excellent bar service!

Good: Fantastic location, right next to the First cable car in the middle of Grindelwald, with multiple ski hire shops in the direct vicinity. It's also right next to a bus stop which can take you down to the Terminal, where there are more cable cars to a different selection of skiing spots. Room was of a good size and well equipped with a coffee machine and balcony with an amazing view of the mountains. Breakfast was of a good quality and wide selection. Shuttle bus can take you to and from the railway station. Downstairs, there is a ski room to store your gear.

Bad: The gym was a little smaller than I would have expected for a hotel of this nature, and the gym and spa area closed far too early in my opinion (closed at 8pm, which doesn't leave much time if you return from a day's skiing around 6pm). Check out at 11am is a little early, especially as the breakfast runs until 11am too - check out at 12 would be more suitable I think, and would bring the hotel in line with others.

Excellent time at the Sunstar! Staff was very friendly and helpful. Food at the restaurant was delicious and pool was beautiful with the most amazing views. Great location and ease of access to skiing, shopping and other places to eat. Thanks very much for an outstanding vacation in Grindelwald!