Guest assessment

The title says it all. I don't think any further comment is necessary bar one. Our feeling is always that it is the staff that make a stay for good or ill. The staff here were universally excellent, chambermaids, cleaners, included. We do mean everyone. Also impressive were the directors, who visited everyone at most meals to ensure that all was well. They clearly came across as meaning it, not just going through the motions. Any concern was dealt with immediately.

We were a group of 9 staying for a week. We could not have wished for a better stay. The hotel is excellent and the service top-class. Quality of rooms was excellent and all staff were extremely helpful and courteous. Breakfast was the best I have experienced, bar area very comfortable and spacious with great service. There is nothing I could think of that was even approaching negative. Highly recommended - thank you Sunstar!

Good location, comfortable stay, convenient to have 2 nice restaurants within, most of reception staff are polite friendly and helpful, bar area is super cosy, we are happy with our 2nd stay and will hopefully visit again soon. I hope they will have some special offers in the future :-)

We have just returned from the most wonderful experience. The hotel was amazing and in just about the most perfect location, with stunning mountain views and the town on the doorstep. I would highly recomend Grindelwald to anyone and you couldn't pick a better hotel than the Sun Star. Everything was just perfect.

Lovely hotel but at that price would expect a bit more luxury/special touches. Breakfast very good, decor ok but more suited to work trip or as a conference centre. Perfect location, nice staff, thank you!

Very pleasant hotel, comfortale room, very helpful staff (cleaners, receptionists and waiters) opposite the ski lift, easy to use boot room, great pool and steam room, good food at the carvery restaurant, quiet and well run, great resort

Good location, clean, really helpful staff. Breakfast good and staff very friendly. Many languages spoken. Log fire. Pool and sauna etc. Helpful with activities and booking anything needed as well as directions etc. Would return again.

We stayed in the Sunstar Hotel for 2 nights, and we can only hope to go back very soon. The staff was very attentive, polite and helpful. The breakfast buffet had a great selection of delicious cold and warm food. The location is ideal - beautiful views, quiet, very close to shopping, dining and transportation. Only positive comments about this hotel!