Guest assessment

My son brought me on
a surprise holiday to Switzerland and chose this absolutely beautiful hotel. The hotel, staff, services and cleanliness were very good. I’d like to say an extra thank you to Alan who was working in the lounge area at the bar. Alan was very polite and hospitable to all the guests he had approached. We connected to Alan as if you would to a good friend.
Thank you to all the staff, we’ll definitely visit again

I’m giving this hotel a solid 4 stars. Overall, my stay was comfortable and enjoyable. The staff were accommodating and courteous, and they made sure to assist with any concerns I had throughout my stay. The room was clean, well-maintained, and provided a relaxing environment after a long day. I also appreciated the amenities and the convenience of the location, which made everything accessible.

The reason I’m giving 4 stars instead of 5 is because there are still a few areas where I think the hotel can improve. While the service and experience were generally good, enhancing certain details—such as faster response time, more attention to small maintenance issues, or adding more value to the rate—would definitely elevate the overall guest experience.

Despite that, I’m happy with my stay and would still recommend this hotel to others looking for a pleasant and comfortable place to stay. Thank you for the great service, and I hope to see even better improvements on my next visit!

This hotel is in an ideal location very picturesque. Close to the station and cable car opposite. The Wellness is what sets this hotel off its wonderful. The staff could be more welcoming and friendly and this aspect needs improving.

Good: We had the most perfect stay at the Sunstar Hotel & Spa. The entire staff was very friendly & helpful and our room was spacious with a spectacular balcony view. We especially appreciated the attention to detail in even the smallest gesture of comfort & convenience. The breakfast buffet provides something for everyone and the croissants with fresh butter & homemade jam were to die for. Its location is an easy 8-10 minute walk to the train station and transportation to & from the hotel upon arrival & departure was available. Gondolas to First (highly recommended) are available right across the street. After long days, we pampered ourselves in the spa facilities which included an indoor pool, 2 steam rooms, dry sauna, Kneipp foot baths with rock bottoms that provide hydrotherapy for your feet (highly recommended!), and relaxation areas with beautiful mountain views. Massage therapy is also available by appointment.

Bad: Only one complaint… After having been traveling for 8 days, we wanted to use the laundry facilities. We were given a key card that gives you access to a laundry room with one washer & dryer. We did 2 loads back to back, using both washer & dryer which took a total of 2 hours to run each cycle. We were charged 40 CHF, equivalent to about $50 to run 2 small loads.