Guest assessment

Good: the location was great: surrounded by charming little shops, restaurants and close to the bus stops which was very convenient. The room was clean and i appreciated the complimentary mini bar on the first day. The mountain view was stunning. Breakfast was another big plus with plenty of options and variety especially as a vegetarian. The staff were super friendly and helpful.

Bad: The only downsides were the flat pillows at first, though the staff quickly brought us extra ones when we asked which was great. A bit of an unpleasant odor during the last day or two, no idea where that came from.

The bar in the back of the hotel ( and the spacious terrace behind it with stunning mountain views is a largely unknown gem. Making the experience even better was the quality of the cocktails and even moreso, the service. Our server (and co-bartender) Alan was wonderful. Very friendly and most import very accommodating of our requests. All in all he is a really nice guy. His co-bartender Edu was very knowledgeable about the various gins they offer. Highly recommended.

Good: We had a lovely stay at Sunstar Hotel in Grindelwald! The First mountain station is located right in front of the hotel, making it the perfect starting point for outdoor activities. The view during breakfast overlooking the Eiger Mountain is absolutely breathtaking — truly unforgettable. The hotel is well-located in the heart of downtown, close to shops, restaurants, and main attractions. The room was good, though the pillow was too soft and not very supportive. Also, there’s no A/C, but they do provide a fan which helped during the warmer hours. although breakfast was a bit limited, it was tasty and satisfying. The train station is about a 15-minute walk, but the hotel offers free shuttle service both ways, which was really convenient. They also provide a guest card for free use of public transportation. The reception staff were friendly and welcoming. We had the best time in Grindelwald and would definitely return to the town !

Bad: One small detail — I wish they provided slippers, as those little extras do make a difference (they are available for purchase 🥲). There was a bit of a strange smell in the hotel, especially near the entrance — likely from the wood and cheese — but it’s part of the mountain lodge charm.

Good: This is a luxury hotel up to our standards, it is beautiful. The spa is excellent.

Bad: The only thing missing is AC in the rooms.

Good: Fabulous views! Beddings and linens very nice, did have to ask for the sponge pillows as their pillows were very soft. Breakfast was great. Spa was great and so was massage. Super location!

Bad: Not crazy over dinner, expensive and the veal was dry, fondu was stinky..